Privacy Policy

Last Updated: January 15, 2025

1. Introduction and Scope

Logic Synap ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://logic-synap.digital and engage with our services.

This policy applies to information we collect through our website, mobile applications, and when you contact us directly. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Data

We collect personal information that you voluntarily provide, including:

Name and contact information (email, phone number, mailing address)
Business information (company name, job title, industry)
Information provided through contact forms and inquiries
Payment information when applicable
Communication preferences and consent records

2.2 Usage Data

We automatically collect certain information about your interaction with our website:

IP address and browser type
Pages visited and time spent on our site
Referring URL and exit pages
Device information (operating system, device type)
Geographic location based on IP address
Cookies and similar tracking technologies

2.3 Cookies and Similar Technologies

We use cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand user preferences and improve our services. You can control cookies through your browser settings. For detailed information, see our Cookie Policy.

3. How We Use Your Information

We use collected information for the following purposes:

Providing and improving our services and website functionality
Responding to inquiries and customer support requests
Sending newsletters, updates, and promotional materials (with consent)
Analyzing website usage and user preferences
Customizing your experience on our website
Fraud detection and prevention
Complying with legal obligations and enforcing agreements
Marketing and sales communications (with appropriate consent)

4. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. However, we may share information with:

Service providers who assist us in operating our website and conducting business
Analytics providers to understand website usage patterns
Payment processors for transaction processing
Law enforcement when required by law
Business partners with your explicit consent

5. Data Retention Policies

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. Retention periods vary depending on the type of data and its use:

Contact form information: 2 years or until consent is withdrawn
Website usage analytics: 18 months
Email communications: 3 years
Payment records: As required by law (7 years)

6. Your Rights Under Data Protection Laws

Under the General Data Protection Regulation (GDPR) and other data protection laws applicable in Bulgaria and the EU, you have the following rights:

Right to access: Request a copy of your personal data
Right to rectification: Correct inaccurate or incomplete data
Right to erasure: Request deletion of your data ("right to be forgotten")
Right to restrict processing: Limit how we use your data
Right to data portability: Receive your data in a portable format
Right to object: Oppose certain types of data processing
Right to withdraw consent: Withdraw consent for processing at any time

To exercise these rights, please contact us at contact@logic-synap.digital with your request and identification details.

7. International Data Transfers

Our website and services are hosted in the European Union. If you are accessing our services from outside the EU/EEA, please note that your data will be processed in accordance with this policy and applicable laws. We implement appropriate safeguards for international data transfers including standard contractual clauses.

8. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account. If you believe a child has provided us with information, please contact us immediately.

9. Data Security

We implement comprehensive security measures to protect your personal information, including:

Encryption of data in transit and at rest (SSL/TLS)
Secure password requirements
Regular security audits and assessments
Access controls and authentication mechanisms
Employee training on data protection
Incident response procedures

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by updating the "Last Updated" date at the top of this page and, when appropriate, by email. Your continued use of our services after changes constitutes your acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@logic-synap.digital
Address: 123 Analytics Way, Sofia 1000, Bulgaria
Phone: +359 2 123 4567

12. Data Protection Officer

For data protection inquiries and to report privacy concerns, you may also contact our Data Protection Officer at dpo@logic-synap.digital.

13. Complaint Rights

You have the right to lodge a complaint with the competent data protection authority in Bulgaria or your country of residence if you believe we have violated your data protection rights. The Bulgarian Data Protection Commission can be contacted at www.cpdp.bg.